If there's one thing that is guaranteed to get people's backs-up, that's problems with backing-up. The backing-up of data, however it is done, is for many organisations rightly the cornerstone of their business continuity and disaster recovery plans. It is however fraught with difficulties as it is one of the few IT processes that requires frequent human intervention and often relies on media which has a relatively short longevity.
It is a sobering thought, that even if your daily back-ups have a success rate of 99%, you will still have 3 failures a year. It is our experience that problems with tape, virtual tape and disk-based back-ups are one of the most common reasons for people to call the Castle Servicedesk. While it is a process that can never be 100% reliable, there are ways in which Castle can help you to ensure you minimise the number of problems you encounter. Typically, we would review your objectives and your current procedures, we would perform a three year growth projection and review the available methods, recommending a best-practice ITIL compliant and cost effective method. For tape back-ups we would ensure the reliability of tape media, recommend an effective quantity of tapes to be used (in a pool for effective backing-up) and train staff on how to best verify the back-up log to ensure completion; we would also monitor storage growth.
To find out more, call Mark Pittman on 0845 230 1314 or email info@castle-cs.com.
To find out more, please call us on 0845 230 1314, send us an email to info@castle-cs.com, or send us a message via our Enquiries & Feedback page.