Infrastructure support

What you can expect from Castle

• Delivering a best practice Support service through an ITIL managed Servicedesk
• Closing support incident's when you are happy it is resolved, with follow-up courtesy calls.
• Castle respond's to +90% of incidents within one hour by trained consultant's, not a customer services adviser
• We have the technology to monitor the health of your servers and network remotely, every minute of every day
• Provide pro-active Account Management which includes regular KPI reports and improvement-led service reviews-We firmly believe that prevention is better than cure.
• Assigned a dedicated Technical Account Manager to manage your technical requirements and planning
• The ability to take secure ‘remote control’ of your servers and PCs to diagnose and resolve support issues instantly, without scheduling a site visit
• Internally utilise the systems they promote. So they can be sure that they are the best solution for their customers
• Utilise proven project delivery methodology to ensure expectations are met

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