IT Infrastructure Library

ITIL (Information Technology Infrastructure Library) is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organisations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.

ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organisations' growing dependency on IT and embodies best practices for IT Service Management.

The ethos behind the development of ITIL is the recognition that organisations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high quality IT services.

ITIL provides the foundation for quality IT Service Management. The widespread adoption of the ITIL guidance has encouraged organisations worldwide, both commercial and non-proprietary, to develop supporting products as part of a shared 'ITIL Philosophy'.

OGC worked closely with BSI and itSMF in revising the ITIL books in 2000 in order that the BSI Management Overview (PD0005), BS15000-1 (Specification for service management), BS15000-2 (Code of practice for service management) and the ITIL series form part of the same logical structure. The BSI Management Overview serves as a management introduction to the detailed guidance in ITIL, and correspondingly, the individual ITIL books offer expanded information and guidance on the subjects addressed in within BS15000. For more information about British Standards, visit the BSI website.

OGC

OGC's mission is to work with the public sector as a catalyst to achieve efficiency, value for money in commercial activities and improved success in the delivery of programmes and projects.

• Quality Support
• Service Catalogue

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