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Customer Satisfaction Survey

We value your feedback – please take a minute to answer the following questionnaire about your latest support call to help us improve our service.

Your Call ID:

1. How satisfied were you with the time it took us to respond to your call initially?

  • Very satisfied
  • Satisfied
  • Satisfied to some extent
  • Dissatisfied to some extent
  • Dissatisfied
  • Very dissatisfied

2. How satisfied were you with the overall time it took us to resolve your query?

  • Very satisfied
  • Satisfied
  • Satisfied to some extent
  • Dissatisfied to some extent
  • Dissatisfied
  • Very dissatisfied

3. How satisfied were you with the frequency with which we kept you updated during the life of the call?

  • Very satisfied
  • Satisfied
  • Satisfied to some extent
  • Dissatisfied to some extent
  • Dissatisfied
  • Very dissatisfied

4. How satisfied are you with the overall support service you receive from us?

  • Very satisfied
  • Satisfied
  • Satisfied to some extent
  • Dissatisfied to some extent
  • Dissatisfied
  • Very dissatisfied

5. Are there any additional comments you would like to make, or do you have any suggestions about how we could further improve our service?