Summary

Role: Trainee Financial Systems Consultant

Department: Infor Applications Division

Location: Head Office based in Strathclyde Business Park.

Function: To provide consultancy services for customers in relation to their Financial Management Software.

Reports To: Financial Systems Services Manager.

Products: Infor Financial software and associated applications.

Roles & Responsibilities

Castle is currently recruiting for a trainee Implementation Consultant position. This is an exciting and challenging role which offers the opportunity for someone to get involved in the implementation of a world-class Accounting and Finance solution, Infor SunSystems; with well-known private and public sector organisations.

The objective of the role is to become knowledgeable in all the applications and modules in the Castle Infor portfolio. These include the core financial accounting software, financial and management business reporting tools, web-based purchasing and associated systems.

The ideal candidate will be a logical thinker, have an ability to improvise, solve novel problems and maintain a professional attitude in challenging circumstances

As this is a trainee position, training and guidance will be provided throughout, with progress milestones, appraisals and associated salary increments once defined objectives are met. The candidate will also be expected to control and shape their development potential and be proactive in suggestions for accelerating learning.

The role will initially be office based and located in the support team. The expectation is that once the required skills and expertise are acquired this role will transition from a trainee to a full implementation consultant primarily delivering on-site consultancy at customer sites around the UK. The timescales for this transition are expected to be 12-18 months.

Skills

You must be able to work independently in a high performing team and a rapidly evolving environment and maintain the highest levels of customer service and professionalism

Requirements Include

  • Excellent communication, problem solving, written, verbal and presentation skills
  • Some knowledge of accounting procedures, financial reporting and processing requirements
  • Customers are happy with the service they have received.
  • Customers retain a reasonable expectation of the service provided and those expectations are met.
  • Any issues likely to affect project or support delivery are highlighted in a timely manner as appropriate.
  • Incidents and problems are resolved within the framework of the Service Level Agreement.
  • Customers receive regular pro-active feedback to a minimum level as defined in the Service Level Agreement.
  • Castle Computer Services are confident that the consultant represents the company in a professional manner and positively promotes the values of the company to others.
  • Maintain a high level of personal product knowledge, requesting additional training as required.
  • Build good working relationships with customers, colleagues and suppliers.

Expectations

  • Customers are happy with the service they have received.
  • Customers retain a reasonable expectation of the service provided and those expectations are met.
  • Any issues likely to affect project or support delivery are highlighted in a timely manner as appropriate.
  • Incidents and problems are resolved within the framework of the Service Level Agreement.
  • Customers receive regular pro-active feedback to a minimum level as defined in the Service Level Agreement.
  • Castle Computer Services are confident that the consultant represents the company in a professional manner and positively promotes the values of the company to others.
  • Maintain a high level of personal product knowledge, requesting additional training as required.
  • Build good working relationships with customers, colleagues and suppliers.

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