The Castle team were back at Enhancing Housing Services with our partners Housing Insight and 10Zig Technology exploring reforms to the UK housing landscape and service delivery. The event took place on 4th July at Victoria Park Plaza in London and brought together 250+ leaders from housing associations, central government and the private sector to discuss the implementation of the government’s vision for the future of housing in the UK.

Building affordable homes

Delivery of housing post-Brexit was a topic on everyone’s mind, with a focus on building affordable homes but also on how services can be delivered more efficiently and inclusively in the digital age.

Digital transformation has been a term used in the housing sector for a while now and many housing associations are exploring how to achieve their own transformation strategy. Building end-to-end digital platforms was a recommendation made more than once during the conference.

Digital inclusion

Many of the attendees who stopped by our stand wanted to learn more about how technology can help achieve digital inclusion; engaging effectively with tenants through digital tools. Our team were on hand to demonstrate how we’ve been helping bring tenants and employees closer together using PanConnect’s self-service portal and mobile operative app to help improve efficiency as well as data quality by allowing housing officers to update back office systems in real time while visiting tenants.

Data protection was also a hot topic on the back of GDPR coming into force and the number of high profile data breaches still being reported in the news. We talked to a lot to attendees about the cloud options available to them and how cloud can bolster their IT security. An important thing to consider when choosing a cloud provider is how many layers of security they can provide, as one form of IT security is no longer enough. Firewalls, malware protection and web filtering were just some of the options we discussed on the day.

Well-attended event

Overall it was a successful and well-attended event. If you were unable to attend Enhancing Housing Services or didn’t get the chance to stop by our stand on the day, get in touch to discuss your upcoming ICT projects or ask our advice on how technology such as Office 365 and PanConnect can help achieve digital transformation. We also deliver fully managed services and colocation cloud services to housing associations throughout the UK.