Coastal Housing Group is a not-for-profit industrial and provident society, existing only for the benefit of the community, operating in Swansea, Neath Port Talbot and Carmarthenshire.

Formed in 2008 by the merger between Swansea and Dewi Sant housing associations, Coastal aims to regenerate older stock and build new houses to improve the community by providing good quality affordable homes.

Coastal owns 5,000 properties for rent and sale and is expert at supporting older people and those who require adapted homes, as well as people who need help managing their tenancy.

Coastal is a Lean Systems Thinking organisation that uses the Vanguard model and the driver of this project was that they were looking for a flexible business information system that could cope with the specific requirements of capability charts to measure variation in data, as well as more traditional reporting.

Read the full case study here.