Castle delivers QlikView for Two Saints

Case Study: Qlik

Two Saint’s vision is to significantly improve the lives of those who are homeless, vulnerable or in need of support through the provision of high quality, effective reliable housing, support and learning services.

The organisation offers services across Hampshire, West Berkshire, Poole and Oxford, providing good quality accommodation with support and resettlement services which enable clients to develop skills to break the cycle of homelessness, poverty and exclusion. Over 250 permanent and relief staff are supported by around 50 volunteers.

In recent years, Two Saints changed its housing management system to Harmonia and had undertaken a lot of work developing the product to meet the specific needs of the organisation. However they wanted to improve the quality of reporting for the senior management team.

Nigel Miles, IT Manager at Two Saints, said:

“Having identified a need for better reporting, we undertook a review of the market and as part of the process had a look at what other housing organisations were doing. We had the opportunity to see QlikView in action and after attending a Castle user day opted for their QlikView solution.

“Initially we introduced QlikView to provide KPI reports for the senior management team, but Castle spent considerable time working with us to implement it in other areas of operations, such as HR and performance management.

“The process has seen the accuracy of our data improve significantly and our staff have a clear understanding of how information needs to be recorded.

“Outcomes and client demographics are much more accessible than before and the quality of information informs decision making across the organisation.

“The quality of information has improved and the whole process for preparing reports is much more efficient. The senior management team love the way that information is presented and find it very easy to understand.

“Castle worked closely with our team to support the implementation and any issues were quickly addressed and resolved.”

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