Castle’s Disaster Recovery assures robust business continuity for Melville Housing

Case Study: IT & Cloud Services

Melville Housing Association is a charitable organisation that supports local communities with high quality affordable homes and services. The organisation is committed to meeting local housing needs and owns and manages properties across Midlothian, South Lanarkshire, North Lanarkshire, East Lothian and Edinburgh.

With almost 2,000 properties, Melville Housing is Midlothian’s largest Registered Social Landlord. As well as providing management, maintenance and welfare advice services, the Association has an active new build development programme to deliver high quality new housing.

Castle worked with Melville Housing to upgrade their existing hardware in advance of an office move. They put in place plans that would ensure minimum disruption to service during the move and added a robust disaster recovery provision once the move to new premises had been completed.

Andrew Noble, Chief Executive, Melville Housing Association, said: “Our infrastructure was at an age where it needed to be upgraded in advance of our move to new offices and Castle worked with us to ensure that the upgrade and the move would be as efficient as possible.

“They worked with us in preparation and planning so that the new infrastructure was installed ready for a pick and lift on moving day. The planning paid off as we moved over a weekend and had full IT systems up and running by Monday lunchtime, causing minimum disruption to service.

“All of our hardware is located on one site and despite data backups every day off site, we wanted a more flexible and robust disaster recovery solution. Castle’s Disaster Recovery as a Service meets our needs and provides robust business continuity that ensures we can have the system up and running within hours if there is a critical event. It works seamlessly and if our service goes down we can boot from the cloud and continue day to day operations, giving us peace of mind that in the worst case scenario we can still operate from anywhere and maintain customer service, even from home, within a few hours.

“We do not operate an IT department of our own and work with Castle as a strategic partner. They provide all the necessary IT support on an ongoing basis at a fixed rate and have always managed new implementations effectively with careful planning and minimal disruption.”

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