Fortuna brings proven efficiency to Forrest Furnishing

Case Study: Microsoft Dynamics

Founded in Glasgow in 1944, Forrest Furnishing is one of Scotland’s leading independent furniture retailers. The family run business operates from a 50,000 sq ft showroom in the city, specialising in a range of living, dining, bedroom and occasional furniture collections. This is complemented by a second store trading as Macdonald Furniture Galleries.

The business has recently expanded with the introduction of a carpet and flooring department, increasing the range of products and services on offer to customers.

The company identified a need to upgrade its operational & accounts software systems in order to improve efficiency and reduce costs and chose Castle Computer Service’s unique Fortuna Dynamics solution with QlikView business intelligence. 

Fortuna Dynamics is specifically designed for furniture and carpet retailers and integrates seamlessly with other Microsoft products, such as Office. It gives instant control and visibility of sales and margins, cash as well as supply and trends.

Iain Forrest IT Systems Manager at Forrest Furnishing said:

“Our existing system had been in place for many years and had reached the stage where it was becoming expensive to support. We wanted a solution that would offer a combination of comprehensive functionality and reporting with ease of use.

“We regarded the purchase of a new system as a long term investment and wanted to avoid buying in a solution that would have to be replaced in a few years. Fortuna is proven in the furniture retail sector and the system offers the long-term flexibility that we require. We were able to talk to other furniture retailers about their experience with the system and Castle, and the feedback was very positive.

“We now have a highly integrated system that meets all our current and future needs and has reduced our associated IT costs.

“The team at Castle worked closely with us throughout the implementation and are always on hand if we want to tweak something. They have been incredibly positive in supporting us and have shown a real willingness to help us get the best out of the new system.”

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