Hosting brings peace of mind for Citizens Advice Bureaux

Case Study: IT & Cloud Services

Citizens Advice Scotland (CAS) is the national umbrella body that provides support services for the Scottish citizens advice bureaux and collates client case evidence to shape policy in Scotland and the UK. It is a membership organisation that is democratically governed by its members – Scottish citizens advice bureaux.

CAS employs around 90 staff based in Edinburgh, Glasgow and Inverness to deliver a range of services to member bureaux including the information and training services that underpin frontline advice provision, support for management and development of bureaux and the auditing of quality standards.

The team at CAS identified the need for an efficient effective infrastructure platform for its financial systems that would be secure and flexible, allowing them to meet future development projects.

Castle worked closely with CAS’ finance and IT teams to deliver a Private Cloud within just a few weeks, ensuring no interruptions and at the same time creating a secure infrastructure that met all of their needs.

Steve Scott, Head of Finance, Citizens Advice Scotland said:

“We recognised that there would be significant benefits for us to move to a hosted service that would provide a secure platform for our financial systems and deliver robust business continuity. 

“Our Finance team now has access to SunSystems, Q&A10 and the latest version of Microsoft Office via Castle’s private cloud infrastructure, whilst all of our employees use the system to access our HR system. As part of the service, our systems are proactively monitored by Castle’s systems and service desk team, who can quickly identify and correct anything that may look like it is going to be a problem.

“The team at Castle worked hard to ensure that the move to a hosted system was undertaken quickly and efficiently with the minimum impact on our day to day business. The move has been an absolute success, which enables us to manage the cost of our infrastructure through monthly payments and expand it in the future as we require.”

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