Managed service brings peace of mind for Fife Housing Group

Case Study: IT & Cloud Services

Fife Housing Group identified a need to improve system resilience disaster recovery arrangements and chose Castle to implement a managed service solution.

The team at Castle worked closely with the Group to implement a highly resilient managed infrastructure using proven technology and systems to deliver 100% up-time. The service is hosted in a Tier 3+ secure data centre in Central Scotland and Castle provides a constant system monitoring and management service. This includes web filtering email protection from viruses and phishing, internet borne threats and reports of usage, down to individual level if necessary.

The service ensures a high level of resilience and in the event of an incident systems are accessible very quickly from any of the organisations’ offices.

Nicki Donaldson, Chief Executive, Fife Housing Group, said:

“Castle’s managed service gives us complete peace of mind that on a day to day basis our systems and data are secure and operating at the most efficient levels. We also have the confidence that it is future proofed for at least the next five years, and more than meets all of the needs that we set out in the original brief for the project.

“Our colleagues can now access the system securely from our offices and from home and it will look exactly the same. This brings much greater flexibility and efficiency, which ultimately allows us to provide a higher quality service to our tenants, and other customers.

“Castle worked closely with our IT team throughout every stage of the project, ensuring a smooth and effective implementation.”

Fife Housing Group is one of the largest independent housing associations in Scotland with around 2,500 properties in Fife and an annual turnover of £11 million. Sixty-five colleagues operate from offices in Dunfermline and Lochgelly.

The organisation owns a range of properties, ranging from 100-year old cottages to new build houses. It is committed to building the foundations of an excellent business for the benefits of tenants and other customers.

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