PanConnect Improves Efficiency and Data Quality at Coastal

Case Study: PanConnect

Coastal Housing Group is a not-for-profit industrial and provident society, existing only for the benefit of the community, operating in Swansea, Neath Port Talbot, Bridgend and Carmarthenshire. It owns 5,500 properties for rent and sale and is expert at regeneration of city centres, supporting older people and those who require adapted homes, as well as people who need help managing their tenancy.

Coastal introduced PanConnect from Castle as part of a transformation strategy to reinvigorate its end user environment to a modern, access anywhere system. Within a very short time the organisation was seeing the benefits of the new system.

Rhian Waygood, IT Systems Business Partner at Coastal Housing, said:

“Our Gas team are the first to use PanConnect for capturing data and creating CP12 certificates. The next phase of the programme will see it introduced into our voids and letting process and then rolled out to other functions across the organisation.

“We’ve already seen immediate benefits since PanConnect was introduced. The CP12 arrives much more quickly into the back office and the quality and consistency of tenant data, such as mobile numbers and email addresses has improved significantly. The system allows the team to complete more gas checks in a day so it has improved efficiency as well as quality of data.

“The gas engineers love using the PanConnect app and find it much simpler to use than filling out the previous paper forms. It lets them to do more ad-hoc jobs throughout the day without having to fill out extra paperwork and they love the fact that the mail merge fills in most of the information quickly for them.

“The introduction of PanConnect enables our remote staff to work offline with data feeding back to our servers as soon as they are in a connected area.”

Castle’s PanConnect solution is a unique system that takes advantage of the latest mobile technologies and integrates with back office systems to provide fast, location specific data and information to mobile users.

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