QlikView is powerful, quick and easy for Worthing Homes

Case Study: Qlik

Worthing Homes has 10,000 customers in the Sussex coastal area and provides affordable rented homes, key worker accommodation, low cost shared ownership, sheltered housing and new homes for local people.

The organisation identified a need for an effective business intelligence solution that would integrate with their housing management system and improve reporting across the business.

Stephen Wallace, ICT Manager at Worthing Homes, led the project. He said:

“We looked at a number of business intelligence tools and then had the opportunity to visit another housing association with the same housing management system and see first hand how they were using QlikView on a day to day basis.

“We were impressed with QlikView’s power and simplicity and its ability to integrate with the housing management system. It compared on a par with other systems in terms of cost and met our own budget requirements.

“QlikView has delivered efficient reporting for us in a number of areas across the business, particularly in income recovery and maintenance and repair programmes.

“Its simple graphical display of data lets you quickly identify anomalies and outliers and drill down into the data for more information very quickly.  Information that used to take several hours to find is now provided instantly, which allows our teams to be much more proactive in managing arrears and the progress of maintenance and repairs.

“Reports that used to require export of data into spreadsheets so that charts could be produced are now run automatically and we are applying this to management of receipts and charges, rent collection, housing benefit direct debits, standing orders, credits and cash management.

“The implementation was very smooth with no major issues and we were able to start running our first reports within just a couple of weeks from the start of the process. Castle worked with us to ensure that deadlines were met and we are delighted that we have a business intelligence solution that is powerful, quick and easy to use, making a strong contribution to the effectiveness of our operations.”

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