Are you getting the level of support you need from your current IT provider?

We pride ourselves on our outstanding customer service where we really get to know our customers as we recognise that each one is different with unique IT environments, business requirements and goals.

To ensure our customers receive the same high quality service, we have founded all of our support services upon IT Infrastructure Library (ITIL) standards. ITIL is the gold-standard IT support methodology, used throughout the world by organisations that aim to deliver the highest quality service.

Our support services range from service desk support for specific elements of your infrastructure through to a fully managed service, where our team of skilled and friendly consultants become an extension of your IT team so that you can spend more time on what you do best rather than valuable time spent on ‘keeping the wheels turning’.

We’re not just there for the big things. Our account managers keep in touch on a regular basis so we get to know your business and the consultants that advise on your set-up stay with you, working closely with our support team and project managers so we don’t lose sight of what’s important to you.

We use a combination of powerful remote monitoring systems and highly qualified support professionals and engineers to ensure that we can fix an issue before it becomes a problem, minimising disruption for your business and users.

We offer support services for your IT infrastructure, including servers, storage, firewalls, PCs, laptops, printers along with support of your business software.

The Castle Difference

It’s our goal to provide the best support for our customers and identify where new technologies can help drive your digital strategy forward. We strive to build long standing customer relationships and many of our team come with practical industry expertise so we understand the challenges your organisation faces.

Our culture and values encourage internal collaboration where we work together as one team to ensure success of every project using our unique expertise of both software & IT services implementations. We’re the only IT team that you need.

Seamless Integration

Our solutions bring together people, data, and processes to create value for your customers and help you maintain a competitive advantage.

Trusted Advisor

Our experienced and accredited professionals have been helping commercial and public sector organisations succeed for over 35 years.

Always Evolving

We are always on the lookout for innovative technologies to ensure your solution grows with your business.

Strategic Partnerships

We work in collaboration with world-leading technology vendors to deliver future-proof solutions.
Want to know more about our IT support?
We understand that every organisation is different, so we have a choice of IT support packages to help streamline and simplify your IT environment while saving money.
Trusted By
Crown Office & Procurator Fiscal Service
Erskine Care Homes
Scottish Enterprise
Genesis Housing Association
McAvoy Group
Aviva Plc

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