What is Microsoft Dynamics 365 for Customer Service?

Every interaction matters in customer service. Microsoft Dynamics 365 for Customer Service helps brands build advocacy and loyalty by creating effortless service experiences.

Earn loyalty
Provide personalised, contextual interactions on any device through the self or assisted channel of choice and convenience.

Empower agents
Provide agents with intuitive access to everything they need to deliver fast, effective service - with tools that are at their fingertips on a single application.

Stay agile
Adjust at the pace of business through actionable insights that anticipate the rapidly changing needs of customers and your brand.

To arrange a free demo of Microsoft Dynamics 365 for Customer Service, call us now on 01698 844 600 or contact us online and we'll get back to you at a time that suits you best.

What is Dynamics 365 for Customer Service?
HP uses AI to transform its customer support experience

Engage with customers on any channel or device

Create effortless support experiences
Make it easy to find answers through self-service, community, or social channels. Intelligently route cases from any channel to the right agent for quick resolution.

Use AI through virtual agents
Automate resolution and free up agents for high-value interactions. Built on the most powerful AI customer service framework in the market, service bots are smart, fast, and always available.

Resolve issues with predictive care
Keep customers happy by avoiding service and support issues. Analyse data from connected devices and take action before warning signs become a problem.

Deliver fast, personalised service and support

Guide agents to optimal outcomes
Intelligent automation dynamically guides agents to the right actions by surfacing relevant information exactly when they need it through a single interface.

Personalise service with a complete customer view
Deliver value at every touchpoint. A 360-degree view of each customer’s journey enables agents to anticipate needs and personalise every interaction.

Empower agents with AI customer service assistants
Empower agents to be more productive and avoid escalations. Agent-facing bots use contextual data about customers and your business to make smart recommendations.

Capitalise on revenue opportunities
Use service and support as an upsell or cross-sell opportunity by empowering agents with machine learning driven recommendations.

Customer Service 1
Dynamics 365 for Customer Service - Customised Dashboard

Learn from every interaction

Learn from your customers
Create opportunities to improve the service experience through direct survey feedback, discussion forums, and social listening.

Turn insights into action
Improve service through targeted analysis of contact centre operations and business-critical data. Promote optimal behaviour with individual games and team competition.

Speed onboarding and adoption
Quickly onboard new agents and keep them up to date on new features and identified best practices with tailored in-app learning that’s always available.

Enable an agile support model
Optimise staffing levels and allocate resources based on popular channels, trending issues, and required skills to address fluctuations that occur daily and over time.

Innovate with a modern and adaptable platform

Adapt quickly
Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make is easy to build and deploy web and mobile apps.

Unify your service environment
Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.

Invest with confidence
Reduce the cost, time, and complexity of operating a global infrastructure, and trust our state-of-the-art datacentres to safeguard your data.

Drive innovation
Transform your customer interactions with AI-powered insights that guide your teams to the right business outcomes.

To arrange a free demo of Microsoft Dynamics 365 for Customer Service, call us now on 01698 844 600 or contact us online and we'll get back to you at a time that suits you best.

Microsoft Dynamics 365 - Intelligent Service

Get started with Microsoft Dynamics 365 for Customer Service

Follow Us
Trusted By
Crown Office & Procurator Fiscal Service
Erskine Care Homes
Scottish Enterprise
Genesis Housing Association
McAvoy Group
Aviva Plc