Enhance your sales, marketing and service engagement

Delivering a positive customer experience and building long-term customer relationships that are personalised, proactive and predictive across the organisation is vital to winning and retaining customers.

It’s not a one-size-fits-all approach and needs to be adaptable across all touch points from first contact through to purchase and post-sales. Intelligent customer engagement enables your business to build customer trust, loyalty and insight.

Microsoft Dynamics CRM is a fully integrated customer relationship management (CRM) business solution that enables companies to market smarter, sell effectively and productively, and care everywhere. It provides social insights, business intelligence, and productivity and delivers measurable improvement across all business processes.

Dynamics 365 brings together all your NAV and CRM functionality into a complete solution, hosted in the cloud.

Benefits

Turn relationships into revenue

Go beyond sales management software by bringing digital intelligence into each sale to better predict your customer’s needs—and deliver the personal attention that builds relationships and revenue.

Create better customer experiences

Take a more proactive approach to sales and marketing. Anticipate customer needs, uncover insights, and personalise across all touchpoints.

Drive your business forward

Align sales and marketing activities to create more customer value. Sell faster and more efficiently while creating and measuring marketing ROI.

Adapt to changing needs

Anticipate and react quickly to customer, business, and market demands using a customer service software application with intelligence built in.

Master the service call

Increase customer satisfaction with intelligent scheduling, native mobile support, and remote asset monitoring to help you get the job done right the first time.

Make smarter decisions

Uncover real-time insights and information to help you make fast, data-driven decisions.

Earn customers for life

Improve customer service through a single, unified experience that delivers end-to-end service across every channel - earning customer loyalty and empowering employees.

Accelerate project delivery and returns

Deliver quick wins for business, IT, and finance with rapid return on investment and a low total cost of ownership. 

Get started with Microsoft Dynamics CRM
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Crown Office & Procurator Fiscal Service
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Scottish Enterprise
Genesis Housing Association
McAvoy Group
Aviva Plc

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