PanConnect Mobile Working & Tenant Self-Service
Mobilise your workforce and empower your customers
The PanConnect Mobile Operative app is a unique field working solution built on the latest mobile technologies. Through secure cloud provision it provides two-way integration with back-office systems - delivering fast, location specific information to mobile users and seamlessly pushing field captured information back to core data management systems.
Multiple back-office data extraction, secure local data caching and off-line working with clear task guidance and digitised customisable forms enable mobile operatives to gain specific job role information.
Write-backs to any back-office system ensures that important contextual information covering visits and appointments is updated in real time.
Operatives can conduct field work quickly and efficiently while delivering an outstanding customer experience, and your organisation benefits from enhanced productivity in office and in the field.
Used in multiple areas of the business such as Housing, Rents, Voids, Repairs & Maintenance, and Inspections it’s the one solution to unite any organisation’s workforce.
PanConnect’s Stakeholder Portal and App gives tenants, prospective tenants, staff, third parties and board members access to all relevant information based on their log in. This includes rent statements, arrears, important literature and local events. The portal is fully customisable to each client, from the navigation process to forms and environment branding.
With intuitive features such as transaction breakdowns in statements, tenants can keep track of payments on their account and access a fully functional budget calculator. Payments can be made using multiple payment gateways and repairs can be logged and booked directly with third parties reducing time spent arranging times and dates to suit all parties.
With the integration of Live Chat assistance and two way SMS, users have a full communications suite at their fingertips.
There’s the added ability to upload documents such as photos, signed agreements, and diaries which can be officially logged and passed to appropriate staff in the organisation to action.