Mobile Working

The PanConnect Mobile Operative app is a unique field working solution built on the latest mobile technologies. Through secure cloud provision it provides two-way integration with back-office systems - delivering fast, location specific information to mobile users and seamlessly pushing field captured information back to core data management systems.

Multiple back-office data extraction, secure local data caching and off-line working with clear task guidance and digitised customisable forms enable mobile operatives to gain specific job role information.

Write-backs to any back-office system ensures that important contextual information covering visits and appointments is updated in real time.

Operatives can conduct field work quickly and efficiently while delivering an outstanding customer experience, and your organisation benefits from enhanced productivity in office and in the field.

Used in multiple areas of the business such as Housing, Rents, Voids, Repairs & Maintenance, and Inspections it’s the one solution to unite any organisation’s workforce.

Self-Service Portal

PanConnect’s Stakeholder Portal and App gives tenants, prospective tenants, staff, third parties and board members access to all relevant information based on their log in. This includes rent statements, arrears, important literature and local events. The portal is fully customisable to each client, from the navigation process to forms and environment branding.

With intuitive features such as transaction breakdowns in statements, tenants can keep track of payments on their account and access a fully functional budget calculator. Payments can be made using multiple payment gateways and repairs can be logged and booked directly with third parties reducing time spent arranging times and dates to suit all parties.

With the integration of Live Chat assistance and two way SMS, users have a full communications suite at their fingertips. 

There’s the added ability to upload documents such as photos, signed agreements, and diaries which can be officially logged and passed to appropriate staff in the organisation to action.

PanConnect Mobile & Customer Self-Service

Mobilise your workforce and empower your customers


Access role-specific back office systems information when going on a site visit, rather than simply all back end data.

Relevant information

Be pre-warned about any important information relating to the customer or location (e.g. vulnerable person, risk assessment, language difficulty, asbestos etc.)

On-site actions

Complete actions on site rather than waiting until operatives get back to the office, including filling out forms, taking and uploading photos and updating records.

Offline synching

Automatically syncs actions completed whilst offline as soon as the operative comes online again.


Help customers to update information and resolve issues efficiently and professionally with a simple user interface.


Provide a secure way of giving customers access to meeting notes, actions and next steps.

Two-way communication

Allow customers access to relevant back office data and gather customer details and updates through survey questions, profile fields or callback requests.


Communicate in a cost-effective digital way which reduces the time and resources required for customer correspondence.

Get started with PanConnect Mobile Working & Self Service
Trusted By
Crown Office & Procurator Fiscal Service
Erskine Care Homes
Scottish Enterprise
Genesis Housing Association
McAvoy Group
Aviva Plc

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