The PanConnect Mobile Operative app is a unique field working solution built on the latest mobile technologies. Through secure cloud provision it provides two-way integration with back-office systems - delivering fast, location specific information to mobile users and seamlessly pushing field captured information back to core data management systems.
Multiple back-office data extraction, secure local data caching and off-line working with clear task guidance and digitised customisable forms enable mobile operatives to gain specific job role information.
Write-backs to any back-office system ensures that important contextual information covering visits and appointments is updated in real time.
Operatives can conduct field work quickly and efficiently while delivering an outstanding customer experience, and your organisation benefits from enhanced productivity in office and in the field.
Used in multiple areas of the business such as Housing, Rents, Voids, Repairs & Maintenance, and Inspections it’s the one solution to unite any organisation’s workforce.
PanConnect’s Stakeholder Portal and App gives tenants, prospective tenants, staff, third parties and board members access to all relevant information based on their log in. This includes rent statements, arrears, important literature and local events. The portal is fully customisable to each client, from the navigation process to forms and environment branding.
With intuitive features such as transaction breakdowns in statements, tenants can keep track of payments on their account and access a fully functional budget calculator. Payments can be made using multiple payment gateways and repairs can be logged and booked directly with third parties reducing time spent arranging times and dates to suit all parties.
With the integration of Live Chat assistance and two way SMS, users have a full communications suite at their fingertips.
There’s the added ability to upload documents such as photos, signed agreements, and diaries which can be officially logged and passed to appropriate staff in the organisation to action.
PanConnect Mobile & Customer Self-Service
Mobilise your workforce and empower your customers
Access role-specific back office systems information when going on a site visit, rather than simply all back end data.
Be pre-warned about any important information relating to the customer or location (e.g. vulnerable person, risk assessment, language difficulty, asbestos etc.)
Complete actions on site rather than waiting until operatives get back to the office, including filling out forms, taking and uploading photos and updating records.
Automatically syncs actions completed whilst offline as soon as the operative comes online again.
Help customers to update information and resolve issues efficiently and professionally with a simple user interface.
Provide a secure way of giving customers access to meeting notes, actions and next steps.
Allow customers access to relevant back office data and gather customer details and updates through survey questions, profile fields or callback requests.
Communicate in a cost-effective digital way which reduces the time and resources required for customer correspondence.
PanConnect Improves Efficiency and Data Quality at Coastal
Coastal Housing Group is a not-for-profit industrial and provident society, existing only for the benefit of the community, operating in Swansea, Neath Port Talbot, Bridgend and Carmarthenshire. It owns 5,500 properties for rent and sale and is expert at regeneration of city centres, supporting older people and those who require adapted homes, as well as people who need help managing their tenancy.
Coastal introduced PanConnect from Castle as part of a transformation strategy to reinvigorate its end user environment to a modern, access anywhere system. Within a very short time the organisation was seeing the benefits of the new system.
Rhian Waygood, IT Systems Business Partner at Coastal Housing, said:
“Our Gas team are the first to use PanConnect for capturing data and creating CP12 certificates. The next phase of the programme will see it introduced into our voids and letting process and then rolled out to other functions across the organisation.
“We’ve already seen immediate benefits since PanConnect was introduced. The CP12 arrives much more quickly into the back office and the quality and consistency of tenant data, such as mobile numbers and email addresses has improved significantly. The system allows the team to complete more gas checks in a day so it has improved efficiency as well as quality of data.
“The gas engineers love using the PanConnect app and find it much simpler to use than filling out the previous paper forms. It lets them to do more ad-hoc jobs throughout the day without having to fill out extra paperwork and they love the fact that the mail merge fills in most of the information quickly for them.
“The introduction of PanConnect enables our remote staff to work offline with data feeding back to our servers as soon as they are in a connected area.”
Castle’s PanConnect solution is a unique system that takes advantage of the latest mobile technologies and integrates with back office systems to provide fast, location specific data and information to mobile users.
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