How to Log a Support Call

Our support teams are available between 9am and 5.30pm Monday to Friday, including bank holidays but excluding Christmas and New Year. Additional out of hours support can be provided by arrangement. The Service Desk is your initial one stop point of contact for all support issues.


To log a support call live on our system and track its progress in real-time use myCastle. myCastle starts the clock ticking as soon as you register your support request and enables you to track its progress in real-time.

Call Us

You can call us 0845 230 1314 (or locally 01698 844 600) to log a support request.

Request Support Online

Alternatively, log your support request using our form below. Your request will be emailed to our support team, who will then log your call and be in touch.

Log a Support Call

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Crown Office & Procurator Fiscal Service
Erskine Care Homes
Scottish Enterprise
Genesis Housing Association
McAvoy Group
Aviva Plc