The service desk is your initial one stop point of contact for all support issues.

You can log your support request online using the form on this page. Our service desk will log your request and a member of the team will be in touch.


To log a support call live on our system and track its progress in real-time you can use myCastle

myCastle starts the clock ticking as soon as you register your support request and enables you to track its progress in real-time.

Call Us

You can also call us on 01698 844 600 to log a support request.

Our support teams are available between 9am and 5.30pm Monday to Friday, including bank holidays but excluding Christmas and New Year. Additional out of hours support can be provided by arrangement.

Log a Support Call

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Crown Office & Procurator Fiscal Service
Erskine Care Homes
Scottish Enterprise
Genesis Housing Association
McAvoy Group
Aviva Plc